Castle Hills, Texas
Storm and Hail Damage Roof Repair in Castle Hills, TX
After a hail storm, Castle Hills fills up with out-of-state trucks knocking on doors. We were here before the storm and we will be here after the claim closes. We document the damage properly, meet your adjuster on the roof, and repair what the storm actually broke.
- Free documented storm inspection
- We meet your adjuster on the roof
- San Antonio based since 2010 — not a storm chaser
Free inspection in Castle Hills
No obligation. No pressure. Most inspections booked within 48 hours.
4.9 rating, 1,200+ Google reviews
GAF Master Elite — top 2% of US roofers
Family-owned in San Antonio since 2010
If you are here, one of these is probably true
What actually goes wrong after a storm in Castle Hills
Someone knocked on your door the day after the storm
Out-of-state crews follow hail across Texas, sign as many contracts as they can in three weeks, and are gone before the warranty means anything. Ask anyone at your door for a San Antonio address that existed before the storm.
Your claim was denied, or approved for far too little
Adjusters miss damage — soft metals, collateral, the second elevation nobody walked. A denial is not the end of it. We re-document the roof and file a supplement with photographs the carrier has to answer.
Tight lots with mature trees against the house
Inside Loop 410 there is rarely room to stage a tear-off comfortably. Protecting the property during the job matters as much here as the roof system itself.
Decking that has already carried several roofs
Castle Hills housing is largely mid-century. Most roofs here are third generation, and the deck underneath has held every one of them.
Complex geometry on the older custom homes
Multiple planes, long valleys and dormers. More transitions means more places for a fast crew to leave a problem behind.
Knowing which side of the permit line you are on
Castle Hills does not require a permit for minor roof repair, but does for a full re-roof. Getting that judgement wrong costs time either way.
The damage is the easy part. The claim is where {city} homeowners lose money — under-documented, under-scoped, and signed over to a crew that has left the state by the time it matters.
Why homeowners trust us
Credentials you can actually verify
This team of roofers and service is always top notch!!! Straight, honest and communication is the best! Whether it’s my personal home or other friends and family they always treat people right.
Benjamin Godina
I want to give a big shoutout to Bondoc Roofing! You can tell it’s not just a job for them, which made me feel even more comfortable with doing business with them. Contact Bondoc Roofing for all your roofing needs. I swear you won’t regret it!
Tony Villarreal
Hands down the best ever service I have ever experienced with a San Antonio business! Mike was excellent! Mike explained the process of repair on my roof, followed up with an email addressing who would do the repairs and 3 days later a technician showed up!
Mike L.
Hail country
Storm damage is its own problem — and its own process
Castle Hills sits in the northwest quadrant that took the worst of the 12 April 2016 hailstorm — the costliest hail event in Texas history at roughly $1.4 billion in insured losses, with stones measured up to four and a half inches. The heaviest core of that storm tracked over northwest San Antonio, and thousands of homes on this side of town were re-roofed in the eighteen months that followed. If your roof went on after 2016, it is probably a storm roof. If it did not, it has now been through that event and everything since.
Storm & hail damage
We document the damage and work with your insurer
- Full photo documentation of every impact point
- We meet your adjuster on the roof
- Repair or replacement scoped to what the claim covers
Repair & leaks
Straightforward repairs, priced and scheduled fast
- Leak detection and tracing to the real entry point
- Shingle, tile, flashing, vent and skylight repairs
- Warranty-backed work by our own crews
Our process
The Bondoc Standard
Four steps, the same way every time — so you always know what happens next.
STEP 1
Documented Inspection
We chalk test squares, count impacts per square, and photograph soft metals, vents and every elevation — the evidence a carrier actually acts on.
→ A free inspection and a straight answer
STEP 2
We File With You
We help you open the claim with the documentation already assembled, so the first thing your carrier sees is a complete picture of the damage.
→ We tell you whether your job needs a permit, and pull it if it does
STEP 3
The Adjuster Meeting
We meet your adjuster on the roof and walk it together. Damage nobody points out is damage nobody pays for.
→ Property protected, cleaned up and magnet-swept
STEP 4
Repair, and Supplement If Needed
We complete the approved scope, and when the approval misses real work we file the supplement rather than asking you to cover the difference.
→ We walk the finished roof with you
What our storm damage repair covers
- Hail impact documentation and chalked test squares
- Wind-lifted, creased and missing shingle repair
- Emergency tarping and water intrusion control
- Supplements when the approved scope misses real work
On the ground
What we actually see on Castle Hills roofs
Every part of this metro has its own failure pattern. These are the ones that come up again and again on this side of town.
Established mid-century housing inside Loop 410 with mature trees close to the structure
Property protection during tear-off mattering as much as the roof itself on tight lots
Complex roof geometry on the older custom homes — multiple planes and long valleys
Original decking that has already carried more than one roof
Castle Hills housing is largely mid-century, so most roofs here are at least third-generation and the decking has carried every one of them.
Serving Castle Hills
What storm damage repair in Castle Hills actually involves
Castle Hills sits in Bexar County, and we work across ZIP codes 78213. Our crews are in Castle Hills regularly — we are a San Antonio company, not an out-of-state outfit that showed up after the last hail event.
Castle Hills is one of the older established communities inside Loop 410, with a lot of mid-century housing and mature trees. Roof work here is as much about protecting the property during the job as it is about the roof itself.
We regularly work in Castle Hills Estates, Lemonwood, Northwood, Winston and the surrounding neighbourhoods.
Permits & inspections
Castle Hills permit requirements
Castle Hills does not require a permit for routine maintenance, which includes minor roof repairs. A full re-roof is a different matter and does require a permit through the Permit Office at 209 Lemonwood Drive. If you are not sure which side of that line your job falls on, we will tell you straight.
Permitting authority
City of Castle Hills Permit Office
210-293-9675
We pull the permit and schedule the inspections as part of the job — you do not need to deal with the city.
Before you call anyone
Frequently Asked Questions
In Texas, weather claims are generally treated differently from liability claims, and rate changes usually follow area-wide loss patterns rather than your individual claim. We are roofers, not agents — ask your carrier directly, and be wary of anyone who pressures you to file before an inspection.
Castle Hills does not require a permit for routine maintenance, which includes minor roof repairs. A full re-roof is a different matter and does require a permit through the Permit Office at 209 Lemonwood Drive. If you are not sure which side of that line your job falls on, we will tell you straight. Bondoc Roofing pulls the permit and schedules the inspections as part of the job.
A denial is often a documentation problem rather than a damage problem. We re-inspect, photograph what the original report missed, and file a supplement or support a reinspection. Bring us the adjuster report and we will tell you honestly whether there is a case to make.
Most Castle Hills inspections are booked within 48 hours. Emergency and storm response is available 24/7 — if water is actively coming into the house, call (210) 896-3209 rather than filling in the form.
Yes. We document every impact point with photographs, meet your adjuster on the roof, and scope the repair or replacement to what the claim actually covers. Storm work is a large part of what we do in this market.
At Bondoc Roofing, we only hire fully trained, licensed, and insured roofing contractors, so you can rest assured that your roof repairs are being handled by experts. Our roofing technicians will arrive on time, ready to assess your roof, and plan on working on it as soon as possible.
Many neighbourhoods here have architectural rules covering shingle colour and material, and some require approval before work starts. We will tell you whether yours does and work to the approved colour list — it is a common reason a roof has to be redone at the contractor’s expense.
Texas policies generally give you a limited window from the date of loss, and the exact deadline is in your policy — not something a roofer should guess at. The practical advice is not to wait: the longer the gap between the storm and the inspection, the harder the claim is to substantiate.
Roofing runs year-round here. The busiest stretch is the weeks after a spring hail event, when every crew in the metro is booked and out-of-state crews arrive. Late autumn and winter usually mean shorter lead times and the same workmanship.
Next step
Get a free roof inspection in Castle Hills — and an honest answer
No obligation, no pressure, and no push toward a replacement you do not need. If a repair is the right call, that is what we will quote.
Financing available · Warranty-backed work · Serving Castle Hills and the greater San Antonio area since 2010
Bondoc Roofing
10127 Morocco St #195
San Antonio, TX 78216
Phone
(210) 896-3209
Availability
24/7 for storm and emergency response