Universal City, Texas
Storm and Hail Damage Roof Repair in Universal City, TX
After a hail storm, Universal City fills up with out-of-state trucks knocking on doors. We were here before the storm and we will be here after the claim closes. We document the damage properly, meet your adjuster on the roof, and repair what the storm actually broke.
- Free documented storm inspection
- We meet your adjuster on the roof
- San Antonio based since 2010 — not a storm chaser
Free inspection in Universal City
No obligation. No pressure. Most inspections booked within 48 hours.
4.9 rating, 1,200+ Google reviews
GAF Master Elite — top 2% of US roofers
Family-owned in San Antonio since 2010
If you are here, one of these is probably true
What actually goes wrong after a storm in Universal City
Someone knocked on your door the day after the storm
Out-of-state crews follow hail across Texas, sign as many contracts as they can in three weeks, and are gone before the warranty means anything. Ask anyone at your door for a San Antonio address that existed before the storm.
Your claim was denied, or approved for far too little
Adjusters miss damage — soft metals, collateral, the second elevation nobody walked. A denial is not the end of it. We re-document the roof and file a supplement with photographs the carrier has to answer.
Plank decking with gaps too wide for modern nails
Much of Universal City predates 1985. The original plank decking often will not hold a modern nailing pattern, which has to be addressed before shingles go on.
Flashing from before step-flashing was standard
Chimney and sidewall details on this stock were built to an older practice. They are the most common entry point we find on Randolph-era homes.
Ventilation sized for a different era
Attics here were rarely designed to the intake and exhaust ratios a modern shingle warranty assumes. Heat does the rest.
Several roofing generations stacked up
On the oldest streets we regularly find more than one previous roof still in place. Every one of them is weight the decking has been carrying for decades.
The damage is the easy part. The claim is where {city} homeowners lose money — under-documented, under-scoped, and signed over to a crew that has left the state by the time it matters.
Why homeowners trust us
Credentials you can actually verify
This team of roofers and service is always top notch!!! Straight, honest and communication is the best! Whether it’s my personal home or other friends and family they always treat people right.
Benjamin Godina
I want to give a big shoutout to Bondoc Roofing! You can tell it’s not just a job for them, which made me feel even more comfortable with doing business with them. Contact Bondoc Roofing for all your roofing needs. I swear you won’t regret it!
Tony Villarreal
Hands down the best ever service I have ever experienced with a San Antonio business! Mike was excellent! Mike explained the process of repair on my roof, followed up with an email addressing who would do the repairs and 3 days later a technician showed up!
Mike L.
Hail country
Storm damage is its own problem — and its own process
Universal City sits on the northeast side, the other half of the area that took the worst of the 12 April 2016 hailstorm — the costliest hail event in Texas history at roughly $1.4 billion in insured losses, with stones up to four and a half inches. That storm and the wider 2016 season, which pushed statewide Texas hail losses past $5 billion, put new roofs on a very large share of the housing out here. Many of those roofs are now approaching a decade old.
Storm & hail damage
We document the damage and work with your insurer
- Full photo documentation of every impact point
- We meet your adjuster on the roof
- Repair or replacement scoped to what the claim covers
Repair & leaks
Straightforward repairs, priced and scheduled fast
- Leak detection and tracing to the real entry point
- Shingle, tile, flashing, vent and skylight repairs
- Warranty-backed work by our own crews
Our process
The Bondoc Standard
Four steps, the same way every time — so you always know what happens next.
STEP 1
Documented Inspection
We chalk test squares, count impacts per square, and photograph soft metals, vents and every elevation — the evidence a carrier actually acts on.
→ A free inspection and a straight answer
STEP 2
We File With You
We help you open the claim with the documentation already assembled, so the first thing your carrier sees is a complete picture of the damage.
→ We pull the permit — so the liability is ours, not yours
STEP 3
The Adjuster Meeting
We meet your adjuster on the roof and walk it together. Damage nobody points out is damage nobody pays for.
→ Cleaned up and magnet-swept before we leave
STEP 4
Repair, and Supplement If Needed
We complete the approved scope, and when the approval misses real work we file the supplement rather than asking you to cover the difference.
→ We walk the finished roof with you
What our storm damage repair covers
- Hail impact documentation and chalked test squares
- Wind-lifted, creased and missing shingle repair
- Emergency tarping and water intrusion control
- Supplements when the approved scope misses real work
On the ground
What we actually see on Universal City roofs
Every part of this metro has its own failure pattern. These are the ones that come up again and again on this side of town.
Housing from the 1950s–1980s Randolph era with original decking and undersized ventilation
Older plank decking with gaps too wide for modern nailing patterns
Chimney and vent flashing installed before modern step-flashing practice
Multiple roofing generations layered over one another on the oldest streets
Much of Universal City’s housing predates 1985, so what sits under the shingles — decking, ventilation, flashing practice — is usually the deciding factor in a re-roof.
Serving Universal City
What storm damage repair in Universal City actually involves
Universal City sits in Bexar County, and we work across ZIP codes 78148. Our crews are in Universal City regularly — we are a San Antonio company, not an out-of-state outfit that showed up after the last hail event.
Universal City grew up around Randolph Air Force Base, and much of its housing dates to the 1950s through the 1980s — older decking and older ventilation details that are worth looking at closely during a re-roof.
We regularly work in Northview, Coronado Village, Village Oaks, Olympia Hills and the surrounding neighbourhoods.
Permits & inspections
Universal City permit requirements
Universal City issues roofing permits through Development Services at City Hall, 2150 Universal City Blvd. Inspections are called in on a dedicated line (210-659-0333, ext. 444). A homeowner may pull their own roofing permit, but doing so makes them fully responsible for the project — which is one reason we pull it ourselves.
Permitting authority
City of Universal City Development Services
210-659-0333 ext. 723
We pull the permit and schedule the inspections as part of the job — you do not need to deal with the city.
Before you call anyone
Frequently Asked Questions
In Texas, weather claims are generally treated differently from liability claims, and rate changes usually follow area-wide loss patterns rather than your individual claim. We are roofers, not agents — ask your carrier directly, and be wary of anyone who pressures you to file before an inspection.
Universal City issues roofing permits through Development Services at City Hall, 2150 Universal City Blvd. Inspections are called in on a dedicated line (210-659-0333, ext. 444). A homeowner may pull their own roofing permit, but doing so makes them fully responsible for the project — which is one reason we pull it ourselves. Bondoc Roofing pulls the permit and schedules the inspections as part of the job.
A denial is often a documentation problem rather than a damage problem. We re-inspect, photograph what the original report missed, and file a supplement or support a reinspection. Bring us the adjuster report and we will tell you honestly whether there is a case to make.
Most Universal City inspections are booked within 48 hours. Emergency and storm response is available 24/7 — if water is actively coming into the house, call (210) 896-3209 rather than filling in the form.
Yes. We document every impact point with photographs, meet your adjuster on the roof, and scope the repair or replacement to what the claim actually covers. Storm work is a large part of what we do in this market.
At Bondoc Roofing, we only hire fully trained, licensed, and insured roofing contractors, so you can rest assured that your roof repairs are being handled by experts. Our roofing technicians will arrive on time, ready to assess your roof, and plan on working on it as soon as possible.
Many neighbourhoods here have architectural rules covering shingle colour and material, and some require approval before work starts. We will tell you whether yours does and work to the approved colour list — it is a common reason a roof has to be redone at the contractor’s expense.
Texas policies generally give you a limited window from the date of loss, and the exact deadline is in your policy — not something a roofer should guess at. The practical advice is not to wait: the longer the gap between the storm and the inspection, the harder the claim is to substantiate.
Roofing runs year-round here. The busiest stretch is the weeks after a spring hail event, when every crew in the metro is booked and out-of-state crews arrive. Late autumn and winter usually mean shorter lead times and the same workmanship.
Next step
Get a free roof inspection in Universal City — and an honest answer
No obligation, no pressure, and no push toward a replacement you do not need. If a repair is the right call, that is what we will quote.
Financing available · Warranty-backed work · Serving Universal City and the greater San Antonio area since 2010
Bondoc Roofing
10127 Morocco St #195
San Antonio, TX 78216
Phone
(210) 896-3209
Availability
24/7 for storm and emergency response